Remote Commercial Insurance Customer Service Rep

Ware Insurance; Virginia Beach (VA); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

PTO

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Plan

Career Growth

Licensing Assistance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Training Seminars

Performance Bonuses

Volunteer Days

Team Building

Healthcare Spending Account

Equipment Provided

Paid Sick Leave

Family Leave

Flexible Location

Job summary

Ware Insurance is recruiting a Remote Commercial Insurance Customer Service Representative to support commercial lines operations, focusing on certificates of insurance and contract compliance.

The role is fully remote, Monday–Friday, working closely with account managers and producers to ensure policies meet contractual requirements while protecting clients and the agency.

Qualifications

• Active Property and Casualty license required.
• Experience handling commercial insurance accounts.
• Strong attention to detail and organizational skills.
• Ability to interpret insurance contracts and requirements.
• Team-oriented with accountability.
• Applied Epic experience is a plus.

Responsibilities

• Manage and service a book of commercial insurance accounts.
• Serve as the primary contact for clients, carriers, and producers.
• Coordinate renewals, remarketing, and policy reviews.
• Process policy changes, endorsements, certificates, and audits.
• Prepare proposals, coverage comparisons, and account documentation.
• Maintain accurate client records and activities in Epic.
• Respond promptly to client service requests and coverage questions.
• Build strong relationships with clients and carrier partners.
• Collaborate with producers to support client retention and growth.

Skills

Attention to detail

Organizational skills

Communication

Customer service

Education

Property and Casualty license

Tools

Epic

Job description

Job Description

Ware Insurance is built on a foundation of trust and personalized service. We take pride in maintaining long-standing client relationships while delivering tailored commercial insurance solutions that truly meet each client’s needs. Our culture emphasizes accountability, collaboration, and continuous learning. Leadership actively supports employee development while maintaining a respectful, team-first environment. We know that when employees feel supported and empowered, they deliver better outcomes for clients and make great money for themselves. Employees value the personalized care from management, the flexibility to grow into roles that fit their strengths, and the close-knit atmosphere that makes the team feel connected and supported.

• We’re seeking a Remote Commercial Insurance Customer Service Representative to support commercial lines operations, with a focus on certificates of insurance and contract compliance. This is a detail-driven role where accuracy, organization, and communication are critical. You will work closely with account managers and producers to ensure policies meet contractual requirements while helping protect both clients and the agency. This is a fully remote, Monday-through-Friday role.
• Paid time off (PTO), paid holidays, paid volunteer days, paid sick leave and family leave
• HSA, dental, vision, life, and disability insurance
• 401k plan
• Career growth opportunities
• Equipment provided

Join a team that values accuracy, growth, and strong relationships while giving you the flexibility to do your best work from anywhere.

Benefits

• Paid Time Off (PTO)
• Work from Home
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Mon-Fri Schedule
• Career Growth Opportunities
• Bonus Opportunities
• Licensing Assistance
• Work-Life Balance
• Holidays Off
• Paid Holidays
• 401k Plan
• Professional Development
• Advancement Opportunities
• Ongoing Training Seminars
• Performance Bonuses
• Paid Volunteer Days
• Professional Work Environment
• Team Building Activities
• Healthcare Spending Account
• Equipment Provided
• Paid Sick Leave
• Family Leave
• Flexibility with Work Location (Home Optional)

Responsibilities

• Manage and service a book of commercial insurance accounts.
• Serve as the primary contact for clients, carriers, and producers.
• Coordinate renewals, remarketing, and policy reviews.
• Process policy changes, endorsements, certificates, and audits.
• Prepare proposals, coverage comparisons, and account documentation.
• Maintain accurate client records and activities in Epic.
• Respond promptly to client service requests and coverage questions.
• Build strong relationships with clients and carrier partners.
• Collaborate with producers and team members to support client retention and growth.

Requirements

• Active Property and Casualty license
• Prior commercial insurance experience
• Strong attention to detail and organizational skills
• Ability to interpret insurance contracts and requirements
• Team-oriented with strong accountability
• Applied Epic experience is a plus