Remote Collision Repair Estimator & Negotiator

Wheels, Inc.; United States; Hybrid; USD 47.000 - 66.000; Vollzeit

Zusammenfassung

United States Digital Space LLC is seeking a Repair Specialist I to ensure collision repair procedures on client vehicles are performed promptly and cost-effectively, following I-CAR and ASE standards.

You will review estimates, negotiate costs, issue purchase orders, and guide drivers through rental and tow options while maintaining file integrity and KPIs.

This remote role requires travel to Des Plaines IL for training; full-time schedule, remote work possible with occasional on-site training.

Qualifikationen

• Two years automobile adjusting experience or appraisal experience.
• ASE Body Certification preferred.
• Estimating or appraisal certification within 18 months of hire date.
• I-Car Platinum Certification within 18 months of hire date.
• PC familiarity including Lotus Notes, Windows, Excel, and Outlook.

Aufgaben

• Authorize collision repairs and/or repair recommendations for clients.
• Review and approve repair estimates using I-CAR resources and crash guides.
• Adhere to pricing guides for parts and labor; reference current guides.
• Negotiate repair costs to fleet/network rates and times.
• Issue and verify purchase orders.
• Approve proper repair based on mileage, history, and safety needs.
• Discuss irregularities with clients/shops; provide guidance.
• Instruct and assist MAP Repair, and Subrogation Specialists in estimate reviews.
• Close files per client parameters; ensure follow-up for down vehicles within 24 hours.
• Assist and instruct drivers in rental, tow, and related requests.
• Meet KPIs on quality and transactional performance.
• Provide shop performance details to Network Management for growth.
• Assist MAP with overflow calls daily as required.
• Other duties as assigned.

Kenntnisse

MAP procedures

Collision procedures

Client parameters

Automotive repair

Fleet management

Driver services

Network management

Estimating software

Negotiation

Customer service

Windows/MS Office

Ausbildung

High School diploma

ASE Body Certification preferred

Estimating certification (I-Car/ASE)

I-Car Platinum Certification within 18 months

Tools

PenPro

Mitchell

Audatex

CCC

Lotus Notes

Excel

Outlook

Jobbeschreibung

United States Digital Space LLC is seeking a Repair Specialist I to ensure collision repair procedures on client vehicles are performed promptly and cost-effectively, following I-CAR and ASE standards.

You will review estimates, negotiate costs, issue purchase orders, and guide drivers through rental and tow options while maintaining file integrity and KPIs.

This remote role requires travel to Des Plaines IL for training; full-time schedule, remote work possible with occasional on-site training.