Remote Clinician Experience Lead

Sevaro Health, Inc.; New York (NY); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short-term disability coverage

PTO and company-paid holidays

Fully remote work environment

Open to travel

Wellness perks

Technology equipment provided

Collaborative physician-led leadership

Job summary

Sevaro Health, Inc. is seeking a Manager of Clinician Experience to lead physician relationships, onboarding, support, and engagement for a nationwide virtual neurology network.

You will oversee onboarding, training, issue resolution, and cross-functional collaboration to improve physician satisfaction and retention. The role emphasizes data-driven decision making, process improvements, and communication with clinicians, hospitals, and clients to ensure high-quality care and operational

Qualifications

• Bachelor's degree in healthcare administration, business, or related field.
• Telemedicine experience is preferred but not required.
• Previous experience in clinician relations, healthcare management, or a similar role.
• Strong interpersonal and communication skills, with ability to build relationships.
• Data-driven decision-making and analytical skills.
• Excellent multi-tasking, organizational and project management abilities.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office and relevant software applications.
• Ability to adapt to changing healthcare environments and industry trends.

Responsibilities

• Cultivate and maintain positive relationships with physicians, serving as their liaison for needs and concerns.
• Collaborate with physicians to address inquiries, resolve issues, and facilitate communication between physicians, internal departments, hospitals, and clients.
• Conduct regular physician satisfaction surveys and gather feedback to identify areas for improvement.
• Develop and implement an effective onboarding process so new physicians are well-equipped to navigate our systems and services.
• Coordinate training sessions and resources to educate physicians on policies, procedures, and best practices.
• Act as the primary point of contact for physician inquiries and concerns.
• Proactively identify and address physician concerns or challenges, working closely with cross-functional teams to find solutions.
• Develop and execute strategies to enhance physician engagement by building strong relationships.
• Establish regular communication channels to keep physicians informed about organizational updates, changes, and opportunities.
• Use physician feedback to personalize interactions and strengthen engagement.
• Define key performance indicators related to physician satisfaction and regularly analyze data to track progress and identify trends, such as completing onboarding within seven days of credentials being issued.
• Use data-driven insights to develop action plans that improve the physician experience.
• Continuously evaluate and enhance operational processes related to physician interactions and service delivery.
• Collaborate with other departments to streamline workflows and reduce friction points for physicians.
• Leverage technology and operational tools to streamline scheduling and proactively anticipate physician needs.

Skills

Relationship-building

Communication skills

Data-driven decision making

Project management

Problem-solving

Conflict resolution

Organizational skills

Adaptability

Education

Bachelor's degree in healthcare administration or related field

Tools

Microsoft Office

Job description

Sevaro Health, Inc. is seeking a Manager of Clinician Experience to lead physician relationships, onboarding, support, and engagement for a nationwide virtual neurology network.

You will oversee onboarding, training, issue resolution, and cross-functional collaboration to improve physician satisfaction and retention. The role emphasizes data-driven decision making, process improvements, and communication with clinicians, hospitals, and clients to ensure high-quality care and operational