Remote Clinical Records & Compliance Specialist

Waters Corporation; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Waters Corporation is seeking a Clinical Field Reviewer for its Field Services Organization. The role focuses on reviewing clinical records for compliance with service protocols and handling complaints with cGMP alignment.

Remote work is allowed with flexibility in location and travel as needed. Responsibilities include closing complaints, reviewing records, providing metrics, and ensuring investigations meet regulatory requirements both domestically and internationally, including real-time

Qualifications

• Bachelor's degree in science or related field, or equivalent experience.
• 3+ years in complaint handling, record review, or project management.
• Experience with LC/MS instrumentation or willingness to train on Waters instruments.
• Experience in biotech/medical device/pharma industries preferred.
• Strong organization and detail-orientation and excellent communication skills.

Responsibilities

• Review and close customer complaints within Compass.
• Review non-complaint clinical records for adherence to internal processes.
• Provide metrics related to the review of clinical records.
• Collaborate with Quality Group to ensure investigations meet regulatory requirements domestic and international.
• Conduct real-time installation reviews of clinical systems during installation.

Skills

Attention to detail

Organization skills

Oral & written communication

Project management

Customer complaint handling

LC/MS instrumentation

Education

Bachelor's degree in science or related field

Tools

LC/MS instrumentation

Job description

Waters Corporation is seeking a Clinical Field Reviewer for its Field Services Organization. The role focuses on reviewing clinical records for compliance with service protocols and handling complaints with cGMP alignment.

Remote work is allowed with flexibility in location and travel as needed. Responsibilities include closing complaints, reviewing records, providing metrics, and ensuring investigations meet regulatory requirements both domestically and internationally, including real-time