Remote Clinical Compliance & Records Lead

Waters Corporation; Illinois; On-site; USD 70,000 - 100,000; Full time

Job summary

Waters Corporation, a global leader in life sciences, seeks a Clinical Field Reviewer to review clinical records for cGMP compliance and align with our complaint handling process. This remote role supports domestic and international investigations in collaboration with the Quality Group.

The ideal candidate has a science degree, 3+ years in complaint handling or record review, and experience with LC/MS instrumentation or willingness to train.

Qualifications

• Minimum bachelor’s degree in science or related field or equivalent experience.
• Minimum 3+ years work experience in complaint handling, record review, or project management.
• Experience with LC/MS instrumentation or willingness to attend training courses.
• Experience with Customer Complaint Handling in biotech, medical device or pharma.

Responsibilities

• Review and close customer complaints within Compass
• Review non-complaint clinical records for adherence to internal processes
• Provide metrics associated with the review of clinical records
• Work with Quality Group to ensure investigations are complete and regulatory reporting meets requirements
• Conduct real-time installation reviews of clinical systems during installation

Skills

Attention to detail

Excellent communication

Strong organization

Team cooperation

Networking with customers

Education

Bachelor’s degree in science or related field

Tools

LC/MS instrumentation

Job description

Waters Corporation, a global leader in life sciences, seeks a Clinical Field Reviewer to review clinical records for cGMP compliance and align with our complaint handling process. This remote role supports domestic and international investigations in collaboration with the Quality Group.

The ideal candidate has a science degree, 3+ years in complaint handling or record review, and experience with LC/MS instrumentation or willingness to train.