Remote Clinical Compliance & Technical Specialist

Waters Corporation; Dallas (TX); On-site; USD 100,000 - 167,000; Full time

Job summary

Waters Corporation's Field Services Organization seeks a Principal Clinical Technical Specialist to review clinical records for compliance with established service protocols and cGMP. You will work closely with the Quality Group to ensure complaint records are accurate and complete.

The position is remote-based with flexible location across the United States, requiring coordination with domestic and international teams to ensure investigations are thorough and regulatory reporting requirements

Qualifications

• Bachelor’s degree in science or related field or equivalent experience.
• 3+ years in complaint handling, records review, or project management.
• Experience with LC/MS instrumentation or ability to train on Waters instruments.
• Experience in biotech, medical device, or pharma complaint handling preferred.
• Strong organization, attention to detail, and teamwork qualities.
• Excellent oral and written communication skills.

Responsibilities

• Review and close customer complaints within Compass.
• Review non-complaint clinical records for adherence to internal processes.
• Provide metrics related to clinical records review.
• Collaborate with Quality Group to ensure investigations are complete and regulatory reports are accurate (domestic & international).
• Conduct real-time installation reviews of clinical systems during installation.

Skills

Communication skills

Organizational skills

Attention to detail

Team collaboration

Customer interaction

Work ethic

Education

Bachelor’s degree in science or related field

Tools

LC/MS instrumentation

Job description

Waters Corporation's Field Services Organization seeks a Principal Clinical Technical Specialist to review clinical records for compliance with established service protocols and cGMP. You will work closely with the Quality Group to ensure complaint records are accurate and complete.

The position is remote-based with flexible location across the United States, requiring coordination with domestic and international teams to ensure investigations are thorough and regulatory reporting requirements