Pharmacy Operations Lead – Contact Center (Hybrid)

Alignment Healthcare USA, LLC in

Orange (CA)

Hybrid

USD 59,000 - 88,000

Full time

12 days ago

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Job summary

Alignment Health is seeking a Pharmacy Operations Manager to lead a team of Pharmacy Technician Leads and Technicians in a fast-paced call center, driving performance, improving workflows, and ensuring regulatory compliance. You will partner with leadership to support quality initiatives and member experiences in a hybrid on-site environment.

The role focuses on coaching, performance management, and cross-functional collaboration to enhance Star measures and.provider satisfaction, with an

Qualifications

5+ years of experience managing pharmacy-focused contact center operations or related experience.
Managed care experience. Medicare Part D experience. Pharmacy quality program experience.
Active Pharmacy Technician licensure.

Responsibilities

Lead, coach, and develop Pharmacy Technician Leads and Pharmacy Technicians; monitor performance and provide feedback.
Recruit, hire, onboard, train, and develop team members; manage workloads.
Translate strategic priorities into effective daily workflows and ensure regulatory compliance.
Support audit readiness, documentation quality, and PBM oversight activities.
Collaborate across teams to improve pharmacy quality outcomes and member satisfaction.