Remote Clinic Support Specialist - Telehealth Care

Ria Health; Kansas; Hybrid; USD 42,000 - 64,000; Full time

Job summary

Ria Health is seeking a Clinic Support Specialist to join our remote care team. You will support clinicians by handling patient inquiries, scheduling, and documentation throughout virtual visits, ensuring a compassionate, efficient experience for patients navigating AUD treatment.

Reporting to the Clinical Operations Manager, you will triage requests, maintain patient records in our EMR, and collaborate across teams to keep the patient journey smooth and safe while upholding quality standards in

Qualifications

• Experience in clinical support or care coordination.
• Ability to handle high-volume calls and documentation.
• Strong scheduling and record-keeping skills.
• Empathy and effective communication with AUD patients.

Responsibilities

• Answer inbound calls from patients in a high-volume setting.
• Triage calls and connect patients with resources.
• Document medical history and visit purpose in the EMR.
• Reschedule appointments as needed.
• Create and manage support tickets to track inquiries.
• Provide basic troubleshooting of the service and technology.

Skills

Clinical support

Multitasking

Administrative support

Patient communication

Member support

Independent judgment

Job description

Ria Health is seeking a Clinic Support Specialist to join our remote care team. You will support clinicians by handling patient inquiries, scheduling, and documentation throughout virtual visits, ensuring a compassionate, efficient experience for patients navigating AUD treatment.

Reporting to the Clinical Operations Manager, you will triage requests, maintain patient records in our EMR, and collaborate across teams to keep the patient journey smooth and safe while upholding quality standards in