Client Support Specialist

CCS - Customer Contact Services; Augusta (GA); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid time off

Life insurance

Holiday incentive pay

Monthly performance bonuses

Paid training

Employee events

Opportunities for advancement

Job summary

Customer Contact Services (CCS) is seeking experienced Client Support Specialists for a remote role. You will handle varied calls including scheduling, information gathering, order processing, and issue resolution, while adhering to client scripts and standards.

The ideal candidate is organized, polished on the phone, and capable of managing a fast-paced workload across multiple programs. Training begins soon with comprehensive benefits offered.

Qualifications

• High school diploma or GED is required.
• 2+ years of call center, customer service, or client-facing experience.
• Ability to work across multiple software platforms concurrently.
• Solid understanding of computer hardware, software and general systems.
• Excellent spoken and written English with strong grammar and spelling.
• Discretion handling confidential information.
• Strong problem-solving skills and attention to detail.
• Experience meeting quality, accuracy, or performance metrics.

Responsibilities

• Manage inbound calls for multiple client accounts with professionalism and efficiency.
• Follow client-specific scripts, procedures, and service standards.
• Gather, verify, and document caller information with a high degree of accuracy.
• Schedule appointments and relay messages correctly.
• Provide clear, accurate product and service information.
• Process online reservations.
• Handle difficult or escalated calls with composure and sound judgment.
• Meet or exceed Quality Assurance standards.
• Maintain working knowledge of all assigned client programs and accounts.

Skills

Call center experience

Software familiarity

English proficiency

Discretion with confidential info

Problem-solving

Attention to detail

Education

High school diploma or GED

Job description

This is a remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below).

Customer Contact Services (CCS) provides inbound call support for businesses across many industries, serving as an extension of each client's team. We're looking for experienced Client Support Specialists who can represent those businesses with skill, accuracy, and professionalism.

In this role, you'll handle a varied mix of calls: scheduling appointments, gathering detailed information, processing orders, answering product and service questions, and resolving concerns. You'll switch smoothly between client programs, each with its own procedures and expectations. The ideal candidate is polished on the phone, highly organized, and confident managing a fast-paced, detail-driven workload.

Key Responsibilities

• Manage inbound calls for multiple client accounts with professionalism and efficiency
• Follow client-specific scripts, procedures, and service standards
• Gather, verify, and document caller information with a high degree of accuracy
• Schedule appointments and relay messages correctly
• Provide clear, accurate product and service information
• Process online reservations
• Handle difficult or escalated calls with composure and sound judgment
• Meet or exceed Quality Assurance standards
• Maintain working knowledge of all assigned client programs and accounts

Qualifications

• High school diploma or GED required
• 2+ years of call center, customer service, or client-facing support experience
• Proven ability to work across multiple software platforms at the same time
• Solid understanding of computer hardware, software, and general systems
• Excellent spoken and written English, including strong grammar and spelling
• Demonstrated ability to handle confidential information with discretion
• Strong problem-solving skills and exceptional attention to detail
• Experience meeting quality, accuracy, or performance metrics

Schedule

• Full-time, 40 hours per week
• Weekend availability required (Saturday or Sunday)
• CCS operates 7 days a week, 365 days a year

Training

• Paid training begins Monday, November 9, 2026
• Monday through Friday, 8:00 a.m. – 4:30 p.m. CST, for two weeks
• Attendance for the full training period is required

Remote Work Setup

For the first 90 to 180 days, you will work from home using your own computer. Your setup must include:

• Windows 11
• Intel i3 / AMD Ryzen 3 processor or better
• 8 GB of RAM or more (installed physical memory)
• Two monitors
• Webcam
• Wired USB headset
• Full keyboard with F1–F12 and Page Up/Page Down keys
• Wired ethernet internet connection (Wi-Fi, cellular, 5G, and satellite internet such as Starlink are not permitted)

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Life insurance
• Holiday incentive pay
• Monthly performance bonuses
• Paid training
• Employee events and activities
• Opportunities for advancement

About Customer Contact Services

Customer Contact Services (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries.

Equal Opportunity Employer

At CCS, we believe great customer experiences start with a team that reflects the communities we serve. We welcome applicants of all backgrounds, experiences, and abilities. CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.