Remote Client Support Specialist

Alpha; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Kendall Auto is seeking a Remote Client Support Specialist to assist customers with inquiries, provide information on services and orders, and coordinate with internal teams to ensure a positive experience. This remote role offers a flexible schedule and a focus on accurate records and timely follow-up.

The position emphasizes strong communication, organization, and a proactive approach to resolving issues while maintaining professional, friendly customer interactions.

Qualifications

• Strong written and verbal communication skills.
• Good organizational skills and attention to detail.
• Reliable internet connection and a suitable home workspace.
• Positive attitude and willingness to learn.
• Ability to work independently and manage tasks.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide information about services, orders, and ongoing requests.
• Receive, organize, and track customer requests from initial contact through resolution.
• Keep customers informed about status and follow up when more information is needed.
• Maintain accurate customer information and support records in company systems.
• Identify customer concerns and coordinate with departments to resolve them.
• Collaborate with sales, service, and admin teams to handle requests efficiently.
• Assist with documentation, scheduling, and other administrative tasks.

Skills

Communication skills

Organizational skills

Independent work

Customer service

Job description

Remote Client Support Specialist

Company Overview

Kendall Auto is an automotive company based in Kendall, Florida.

We are looking for a Remote Client Support Specialist to assist customers with inquiries, provide information, maintain accurate records, and coordinate with internal departments to ensure a positive customer experience.

This is a remote position with flexible scheduling Monday through Friday between 9:00 AM and 5:00 PM Eastern Time.

Key Responsibilities

• Customer Communication: Respond to customer inquiries through phone, email, and other communication channels.
• Client Assistance: Provide customers with information about company services, orders, and ongoing requests.
• Request Processing: Receive, organize, and track customer requests from initial contact through resolution.
• Customer Follow-Up: Keep customers informed about the status of their requests and follow up when additional information is needed.
• Record Keeping: Maintain accurate customer information, communication history, and support records in company systems.
• Issue Resolution: Identify customer concerns and coordinate with the appropriate departments to resolve them.
• Team Coordination: Work with sales, service, and administrative teams to ensure customer requests are handled efficiently.
• Administrative Support: Assist with documentation, scheduling, and other customer-related administrative tasks.

What We're Looking For

• Strong written and verbal communication skills
• Good organizational skills and attention to detail
• Reliable internet connection and a suitable workspace
• Positive attitude and willingness to learn
• Ability to work independently and manage assigned tasks
• Professional and friendly approach to customer communication
• Customer service, administrative, or call center experience is a plus, but not required

Work Schedule

• Monday through Friday
• Flexible scheduling between 9:00 AM and 5:00 PM Eastern Time
• 100% remote
• No cold calling or outbound sales required

What We Offer

• Flexible remote work environment
• Training and ongoing team support
• Opportunities for professional growth
• Clear responsibilities and structured workflows
• Supportive and collaborative team environment