Remote Client Support Specialist

simera-talent; San Francisco (CA); Remote; USD 55,000 - 75,000; Full time

Job summary

Simera-talent is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate communicates clearly, understands client needs, and builds strong professional relationships across teams.

You will respond to inquiries via email, phone, chat, and other channels, deliver accurate information, troubleshoot issues, and follow up to ensure resolution.

Qualifications

• Experience in client support or customer service roles.
• Excellent communication and interpersonal skills.
• Ability to manage multiple requests with attention to quality.
• Proactive problem solving and follow-up.
• Proficient with CRM and ticketing systems.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate information based on client needs and company procedures.
• Assist clients with questions, requests, account-related issues, and service concerns.
• Troubleshoot problems and provide effective solutions in a professional manner.
• Follow up with clients to ensure their requests have been properly resolved.
• Escalate complex or sensitive issues to the appropriate internal team.
• Maintain accurate records of client interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and resolution.
• Identify recurring client concerns and communicate feedback to internal teams.
• Collaborate with different departments to resolve client issues efficiently.
• Maintain a professional, responsive, and client-focused approach in all interactions.
• Follow company policies, procedures, and service standards.

Skills

Communication skills

Client service

Problem solving

Active listening

Attention to detail

Time management

Multitasking

CRM systems

Ticketing platforms

Interpersonal skills

Tools

CRM systems

Ticketing platforms

Job description

Simera-talent is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate communicates clearly, understands client needs, and builds strong professional relationships across teams.

You will respond to inquiries via email, phone, chat, and other channels, deliver accurate information, troubleshoot issues, and follow up to ensure resolution.