Remote Client Success & Support Specialist

simera-talent; San Francisco (CA); Remote; USD 55,000 - 75,000; Full time

Job summary

Simera-talent is seeking a proactive Client Support Specialist to assist clients, resolve concerns, and ensure a positive relationship throughout engagement. The role emphasizes strong communication, efficient request handling, and collaboration with internal teams.

You will respond across email, phone, chat, and other channels, provide accurate information, troubleshoot, and follow up to ensure satisfaction. Remote-ready setup and English proficiency for English-speaking clients are noted.

Qualifications

• Experience in client support, customer service, or account management.
• Ability to work independently and collaborate with internal teams.
• Strong communication and interpersonal skills.
• Ability to manage multiple client requests while maintaining service quality.
• Reliable internet connection and a setup suitable for remote work.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Troubleshoot issues and provide effective solutions.
• Follow up to ensure requests are resolved and documented.
• Escalate complex issues to internal teams as needed.
• Maintain records of interactions, requests, and resolutions.
• Collaborate with departments to resolve client issues efficiently.

Skills

Communication

Client Relationships

Problem Solving

Active Listening

Detail Oriented

Time Management

Multi-Tasking

CRM Systems

Ticketing Tools

Remote Work

English Proficiency

Tools

CRM Systems

Ticketing Tools

Job description

Simera-talent is seeking a proactive Client Support Specialist to assist clients, resolve concerns, and ensure a positive relationship throughout engagement. The role emphasizes strong communication, efficient request handling, and collaboration with internal teams.

You will respond across email, phone, chat, and other channels, provide accurate information, troubleshoot, and follow up to ensure satisfaction. Remote-ready setup and English proficiency for English-speaking clients are noted.