Remote Client Support & Operations Specialist

Floowi, Inc.; Columbus (KS); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote-first

PTO

US holidays

Job summary

Floowi, Inc. is seeking a highly organized Client Support & Operations Coordinator for a 100% remote role (LATAM). You will be the primary contact for customers, gather information, and connect requests with the right team. Responsibilities include scheduling, onboarding, estimating, reporting, and day-to-day operations.

Ideal candidates bring excellent English, strong customer service skills, and the ability to learn new software and processes. Spanish is a plus for bilingual support.

Qualifications

• Excellent English communication, verbal and written, with professional phone presence.
• Strong customer service skills with active listening and clear communication.
• Excellent organizational and multitasking abilities for scheduling and follow-ups.
• Ability to learn new software, processes, and industry terminology using established scripts.
• Previous experience in customer service, reception, virtual assistance, or operations preferred.
• Experience with CRM, scheduling, estimating, or other business-management software preferred.
• Spanish proficiency is a plus for bilingual interactions.

Responsibilities

• Answer and manage incoming calls as a professional first point of contact.
• Follow up on estimate requests via phone and email, gathering needed information.
• Ask questions to identify services and route requests to the right team.
• Schedule estimates, appointments, and service visits, coordinating with teams.
• Assist with client onboarding, setup, documentation, reporting, and follow-ups.
• Prepare estimates and drafts in the company software per guidelines.
• Explain services clearly and professionally, identifying when specialized services are needed.
• Coordinate with internal teams to route and track requests.
• Take on additional admin and support duties as the role develops.

Skills

English Proficiency

Customer Service

Organization

Learning Agility

CRM Experience

Scheduling Tools

Spanish Skills

Independent Work

Tools

CRM software

Scheduling software

Estimating software

Job description

Floowi, Inc. is seeking a highly organized Client Support & Operations Coordinator for a 100% remote role (LATAM). You will be the primary contact for customers, gather information, and connect requests with the right team. Responsibilities include scheduling, onboarding, estimating, reporting, and day-to-day operations.

Ideal candidates bring excellent English, strong customer service skills, and the ability to learn new software and processes. Spanish is a plus for bilingual support.