Remote Client Support Manager — Lead & Coach Team

campminder; United States; Hybrid; USD 69,000 - 103,000; Full time

Benefits offered by this job

Flexible work location (remote/office)

Mental health resources

Employer HSA contribution

Job summary

Campminder is hiring a Client Support Manager to lead the Client Support team and ensure top-tier service for our clients. This role oversees coaching, performance, and day-to-day operations while collaborating with leadership on improvements.

The position offers a flexible work location within the United States, including remote options and periodic office days, with a strong focus on work-life balance and meaningful impact.

Qualifications

• Experience leading client support teams or service departments.
• Excellent verbal and written communication skills.
• Ability to coach, develop, and motivate staff to meet KPIs.

Responsibilities

• Lead, manage, and coach the Client Support team to meet KPIs and service levels.
• Partner on hiring, onboarding, and staffing.
• Own day-to-day team operations including queue management and CRM data.

Skills

Leadership

Communication

Team coaching

CRM software

MS Office

Tools

CRM software

MS Office

Job description

Campminder is hiring a Client Support Manager to lead the Client Support team and ensure top-tier service for our clients. This role oversees coaching, performance, and day-to-day operations while collaborating with leadership on improvements.

The position offers a flexible work location within the United States, including remote options and periodic office days, with a strong focus on work-life balance and meaningful impact.