Remote Client Support & Booking Coordinator

Wanderwell Collective; Baltimore (MD); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Training provided

Flexible schedule

Booking tools access

Onboarding

One-on-one support

Team environment

Job summary

Wanderwell Collective seeks a reliable Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who communicates professionally and thrives in a flexible work environment.

You will assist with scheduling, gather information for reservations, maintain client profiles, and respond to inquiries across email, phone, and messaging.

Qualifications

• Strong customer service and communication skills.
• Organized, detail-oriented, and comfortable using online tools.
• Ability to work remotely and manage your own schedule.
• Professional, dependable, and proactive.

Responsibilities

• Assist clients with organizing booking details, dates, preferences, and service selections.
• Provide customer support through email, phone, and messaging in a professional manner.
• Help gather and maintain information needed for reservations and itinerary support.
• Coordinate booking details and follow up with clients as needed.
• Maintain accurate notes, client profiles, and documentation within our systems.
• Respond promptly to client questions and provide helpful guidance.
• Support administrative tasks related to planning and booking services.
• Work collaboratively with the team to ensure a smooth and positive client experience.

Skills

Customer service

Communication

Organized

Detail-oriented

Remote work

Schedule management

Professional

Proactive

Tools

Online tools

Job description

Wanderwell Collective seeks a reliable Client Support & Booking Assistant to help clients with planning needs, booking coordination, and general customer support. This remote role is ideal for someone who communicates professionally and thrives in a flexible work environment.

You will assist with scheduling, gather information for reservations, maintain client profiles, and respond to inquiries across email, phone, and messaging.