Remote Client Support Associate

Massachusetts Staffing; Remote; USD 58,000 - 98,000; Full time

Job summary

A leading financial services firm seeks an associate for client support in Boston, MA. The role focuses on ensuring client needs are met with high satisfaction through effective communication and problem-solving. Candidates should have a Bachelor's degree and at least 5 years of experience in customer service or project management. This remote position requires applicants to reside in the Northeast and attend periodic meetings. Competitive salary range of $58,125 to $97,500 based on experience.

Benefits

Competitive rewards package

Inclusive and accessible application process

Qualifications

• 5+ years of customer service, business process, or project management experience required.
• Ability to identify and resolve exceptions and interpret data.
• Must have strong analytical and problem-solving skills.

Responsibilities

• Ensure highest quality of client satisfaction by responding to inquiries.
• Collaborate with internal areas to meet client needs.
• Lead projects related to client support as needed.

Skills

Customer service skills

Problem-solving skills

Excellent verbal and written communication

Ability to manage multiple tasks

Analytical skills

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

A leading financial services firm seeks an associate for client support in Boston, MA. The role focuses on ensuring client needs are met with high satisfaction through effective communication and problem-solving. Candidates should have a Bachelor's degree and at least 5 years of experience in customer service or project management. This remote position requires applicants to reside in the Northeast and attend periodic meetings. Competitive salary range of $58,125 to $97,500 based on experience.