Remote Client Support Specialist

simera-talent; San Francisco (CA); Remote; USD 55,000 - 75,000; Full time

Job summary

Simera is seeking a proactive Client Support Specialist to provide professional assistance and resolve client concerns. You will communicate effectively, understand client needs, and build strong relationships across the client lifecycle.

Responsibilities include handling inquiries via email, phone, and chat, providing accurate information, and collaborating with internal teams to resolve issues. A client-focused, professional attitude and the ability to work remotely are essential.

Qualifications

• Experience in client support, customer service, or similar roles.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate with internal teams.

Responsibilities

• Respond to client inquiries via email, phone, chat and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, account-related issues and service concerns.
• Troubleshoot problems and provide effective solutions.
• Follow up to ensure requests are resolved; escalate when needed.
• Maintain records of client interactions and resolutions.
• Identify recurring concerns and relay feedback to teams.
• Collaborate with departments to resolve issues efficiently.

Skills

Excellent communication

CRM proficiency

Problem solving

Active listening

Time management

Multi-tasking

Professionalism

Client relationship building

Remote work readiness

Tools

CRM systems

Ticketing platforms

Email and chat tools

Job description

Simera is seeking a proactive Client Support Specialist to provide professional assistance and resolve client concerns. You will communicate effectively, understand client needs, and build strong relationships across the client lifecycle.

Responsibilities include handling inquiries via email, phone, and chat, providing accurate information, and collaborating with internal teams to resolve issues. A client-focused, professional attitude and the ability to work remotely are essential.