Remote Client Success Specialist — Training & Growth

AIL; Woodbridge (VA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Residual Income

Leadership Development

Career Advancement

Union Representation

Job summary

Globe Life AO is seeking Remote Client Success Specialists to support families by guiding them through enrollment of life, accident, and health insurance benefits. This 100% remote role uses Zoom and phone, with training, mentorship, and licensing guidance to help you succeed.

Qualified candidates will connect with clients, answer questions, and build lasting relationships while adhering to state regulations and documentation standards.

Qualifications

• Strong communication and active listening skills (customer-facing).
• Customer-focused mindset with a passion for helping others.
• Positive attitude and willingness to learn.
• Self-motivated, dependable, and organized.
• Comfortable working independently in a remote environment.

Responsibilities

• Meet with clients virtually using Zoom and phone.
• Welcome and onboard new clients through the enrollment process.
• Explain life, accident, and supplemental health insurance benefit options.
• Answer client questions and provide outstanding customer service.
• Recommend personalized solutions based on each client's needs.
• Build long-term client relationships through trust and professionalism.
• Maintain accurate documentation while ensuring compliance with company and state regulations.
• Participate in weekly coaching, mentorship, and professional development.

Job description

Globe Life AO is seeking Remote Client Success Specialists to support families by guiding them through enrollment of life, accident, and health insurance benefits. This 100% remote role uses Zoom and phone, with training, mentorship, and licensing guidance to help you succeed.

Qualified candidates will connect with clients, answer questions, and build lasting relationships while adhering to state regulations and documentation standards.