Remote Client Success Specialist II

National Debt Relief, LLC; Phoenix (AZ); Remote; USD 23,866 - 33,992; Full time

Benefits offered by this job

Generous Medical, Dental, and Vision Benefits

401(k) with Company Match

Paid Holidays and Vacation

12 weeks Paid Parental Leave

Wellness Incentive Program

Job summary

National Debt Relief, LLC in Phoenix, AZ, is hiring a Client Success Agent II to empower clients on their financial journeys. You will provide exceptional support in a remote environment, managing complex inquiries while maintaining high compliance standards.

The ideal candidate has customer service experience and excels in a fast-paced, high-volume setting. Offers include generous benefits and a competitive salary of $21/hr, plus bonuses.

Qualifications

• Minimum of 2 years in a customer service or relationship based support role.
• Experience in financial services or banking preferred.

Responsibilities

• Utilize CRM software to facilitate customer calls and address concerns.
• Resolve client inquiries in high-stress environments.
• Document client discussions clearly and concisely.

Skills

Empathy

Active listening

Attention to detail

Organizational skills

Problem-solving

Microsoft Excel

Communication skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

National Debt Relief, LLC in Phoenix, AZ, is hiring a Client Success Agent II to empower clients on their financial journeys. You will provide exceptional support in a remote environment, managing complex inquiries while maintaining high compliance standards.

The ideal candidate has customer service experience and excels in a fast-paced, high-volume setting. Offers include generous benefits and a competitive salary of $21/hr, plus bonuses.