Remote Client Success Specialist — Flexible Hours & Training

Sunkissed Getaways; Green Bay (WI); À distance; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Remote work environment

Flexible scheduling

Training and ongoing support

Professional development opportunities

Collaborative team environment

Opportunity to develop client-service/

communication skills

Résumé du poste

Sunkissed Getaways is seeking a Client Success Specialist who excels at clear communication and helping clients from first contact through ongoing relationship development. This role emphasizes professional, timely support, remote collaboration, and a friendly, solutions-oriented approach.

You will respond to questions, coordinate consultations, maintain accurate records, build strong client relationships, and identify opportunities to improve the client experience.

Qualifications

• Excellent communication across phone, email and online platforms.
• Detail-oriented, organized and dependable.
• Customer service or client support experience is a plus.

Responsabilités

• Communicate professionally with prospective and existing clients.
• Respond to client questions and inquiries.
• Understand client needs and provide appropriate information.
• Follow up with clients and prospects in a timely manner.
• Help coordinate consultations, appointments, and next steps.
• Maintain accurate client records.
• Build strong and professional client relationships.
• Identify opportunities to improve the client experience.
• Escalate questions or concerns when appropriate.
• Participate in team meetings, training, and development activities.

Connaissances

Strong verbal and written comms

Friendly, professional attitude

Excellent follow-up skills

Attention to detail

Organized and dependable

Comfortable working remotely

Multichannel communication

Customer service experience (plus)

Description du poste

Sunkissed Getaways is seeking a Client Success Specialist who excels at clear communication and helping clients from first contact through ongoing relationship development. This role emphasizes professional, timely support, remote collaboration, and a friendly, solutions-oriented approach.

You will respond to questions, coordinate consultations, maintain accurate records, build strong client relationships, and identify opportunities to improve the client experience.