Client Success Expert (Commercial Team) (Remote)

INFUSE; Charleston (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

INFUSE is seeking a motivated Client Success Specialist to foster strong client relationships and ensure successful delivery of solutions. You will engage with diverse industries, communicate progress to stakeholders, and identify growth opportunities while supporting a range of administrative tasks.

The role emphasizes empathy, clear communication, and problem solving to address client needs in a fast-paced environment.

Qualifications

• Proven track record of managing client relationships in related fields such as hospitality, client success, or sales.
• Strong communication and interpersonal skills are essential.
• Ability to handle multiple tasks with attention to detail in a fast-paced environment.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to drive growth.
• Assist with challenging client requests or escalations as needed.
• Provide administrative and operational support such as data entry, updating internal systems, or managing schedules.

Skills

Client relationships

Communication

Attention to detail

Empathy

Problem solving

Job description

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

If you're passionate about building meaningful relationships and delivering top-notch client experiences, we'd love to hear from you.

Key Responsibilities

• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Assist with challenging client requests or issue escalations as needed
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Requirements

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales
• Strong communication and interpersonal skills
• Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and ability to address them effectively
• Ability to address challenges and proactively offer solutions.

We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.