Remote Client Success Lead - Merchant Growth & Partnerships

Affirm; Atlanta (GA); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Job summary

Affirm is seeking a Client Success Manager in Atlanta to foster long-term partnerships with merchant partners. You'll manage accounts, handle contract renewals, and deliver client management strategies to drive incremental gross merchandise value (GMV).

Ideal candidates will have 5+ years of B2B experience, strong customer relationship skills, and be comfortable in a remote-first environment. Excellent analytical and communication skills are essential. Affirm offers comprehensive health coverage and flexible spending stipends.

Qualifications

• 5+ years of B2B client-facing experience; preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Excellent customer relationship management skills.

Responsibilities

• Manage a portfolio of accounts across a variety of industries.
• Responsible for managing contract renewals and pricing updates.
• Deliver client-management strategies to drive incremental GMV.

Skills

B2B client-facing experience

Contract negotiation

Customer relationship management

Cross-functional project management

Written communication

Analytical abilities

Knowledge of consumer finance

Salesforce and BI tools

Job description

Affirm is seeking a Client Success Manager in Atlanta to foster long-term partnerships with merchant partners. You'll manage accounts, handle contract renewals, and deliver client management strategies to drive incremental gross merchandise value (GMV).

Ideal candidates will have 5+ years of B2B experience, strong customer relationship skills, and be comfortable in a remote-first environment. Excellent analytical and communication skills are essential. Affirm offers comprehensive health coverage and flexible spending stipends.