Remote Client Success Lead - Merchant Growth & Partnerships

Affirm; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Job summary

Affirm is looking for a Client Success Manager to manage a portfolio of accounts and foster long-term partnerships with merchants. The role involves responsibilities like contract renewals, client management strategies, and analyzing performance to optimize relationships. With 5+ years in B2B client-facing roles and strong communication skills, you will collaborate with cross-functional teams to drive success.

Affirm offers a remote-first work model and comprehensive benefits, including health care coverage, flexible spending wallets, and an employee stock purchase plan.

Qualifications

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts.
• Excellent customer relationship management skills.

Responsibilities

• Manage a portfolio of accounts to foster strategic relationships.
• Responsible for contract renewals and pricing updates.
• Deliver client-management strategy to drive revenue.

Skills

B2B client-facing experience

Negotiating and closing commercial contracts

Customer relationship management

Managing cross-functional projects

Strong written and verbal communication skills

Analytical abilities

Knowledge of consumer finance

Experience with Salesforce and BI tools

Job description

Affirm is looking for a Client Success Manager to manage a portfolio of accounts and foster long-term partnerships with merchants. The role involves responsibilities like contract renewals, client management strategies, and analyzing performance to optimize relationships. With 5+ years in B2B client-facing roles and strong communication skills, you will collaborate with cross-functional teams to drive success.

Affirm offers a remote-first work model and comprehensive benefits, including health care coverage, flexible spending wallets, and an employee stock purchase plan.