Remote Client Success Lead for Merchant Growth

Affirm; Charlotte (NC); On-site; USD 110,000 - 172,500; Full time

Benefits offered by this job

Health insurance

Flexible Spending Wallets

Time off

ESPP

Job summary

Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees or compounding interest. The Client Success Lead role focuses on driving revenue and GMV expansion by managing post‑sale partnerships with merchants.

You will coordinate with Analytics, Product, Marketing, Credit, and Technical teams, guide deployments to optimization, and own strategic relationships from contract renewals to program enhancements.

Qualifications

• 5+ years of B2B client-facing experience in a high-tech environment.
• Experience negotiating and closing commercial contracts (RFPs, renewals).
• Excellent customer relationship management skills with the ability to manage strategic accounts.
• Experience in managing cross-functional projects with a high attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical abilities to review merchant performance and report on impact of programs.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Comfortable using Salesforce and BI tools.

Responsibilities

• Manage a portfolio of accounts across a variety of industries to foster long-term strategic relationships with merchant partners.
• Take responsibility for managing contract renewals, updating pricing, and expansions.
• Deliver a proactive client management strategy to drive incremental GMV along with revenue, and expand Affir’s relationship coverage.
• Analyse merchant performance and recommend programmes to increase product adoption, promote marketing best practices, and optimise finance programmes.
• Manage merchant relationship health to ensure that both Affir and the merchant gain the maximum value from the relationship.
• Orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affir offering for our merchants.

Skills

B2B client-facing experience

Contract negotiation

Customer relationship management

Cross-functional project management

Written and verbal communication

Analytical abilities

Knowledge of consumer finance

Salesforce & BI tools

Tools

Salesforce

BI tools

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without hidden fees or compounding interest. The Client Success Lead role focuses on driving revenue and GMV expansion by managing post‑sale partnerships with merchants.

You will coordinate with Analytics, Product, Marketing, Credit, and Technical teams, guide deployments to optimization, and own strategic relationships from contract renewals to program enhancements.