Remote Client Success & Implementation Lead

Nelnet; Bellevue (NE); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

medical

dental

vision

HSA and FSA

generous earned time off

401K/student loan repayment

life insurance & AD&D insurance

employee assistance program

employee stock purchase program

tuition reimbursement

performance-based incentive pay

short- and long-term disability

robust wellness program

Job summary

Nelnet is seeking a remote, full-time Client Onboarding & Success Lead to manage the end-to-end onboarding lifecycle for our platform. You will configure workflows, deliver trainings, and coordinate cross-functional efforts to drive adoption and satisfaction across 1,200+ institutions and millions of students and families.

As the primary technical and strategic resource, you’ll conduct product demos, support post-go-live adoption, and collaborate with sales, product, and support teams to

Qualifications

• 2+ years in client success, implementation, system onboarding, or client-facing technical roles.
• Experience configuring systems, delivering training, and supporting workflow development.
• Experience troubleshooting technical issues and working with cross-functional teams.
• Experience creating process documentation, guides, or training materials.

Responsibilities

• Lead new client onboarding from kickoff through go-live, including workflow configuration, deliverable management, and expectation setting.
• Conduct product demos, discovery sessions, and client education to support adoption and pre-sales engagement.
• Deliver customized administrator and end-user training and maintain supporting training resources.
• Develop, document, and refine onboarding workflows, process guides, and internal procedures.
• Mentor and support team members on processes, system navigation, and best-practice client engagement.
• Monitor client usage and proactively intervene to re-engage low-usage customers and promote long-term adoption.
• Serve as the primary point of contact for ongoing client questions, troubleshooting, and relationship management.
• Conducts industry research and provides insights into client trends and needs.
• Coordinate technical issue resolution, manage tickets, and translate requirements across internal stakeholders.
• Support major incident response by coordinating communications and stabilizing client experience.
• Conduct QA testing for product releases and provide insights to influence product improvements and roadmap development.

Skills

Client Engagement & Influence

Technical Aptitude

Process Optimization

Collaboration & Cross-Functional

Agility & Problem-Solving

Education

Bachelor’s degree in Business, Education, Technology, Communications, or related field

Job description

Nelnet is seeking a remote, full-time Client Onboarding & Success Lead to manage the end-to-end onboarding lifecycle for our platform. You will configure workflows, deliver trainings, and coordinate cross-functional efforts to drive adoption and satisfaction across 1,200+ institutions and millions of students and families.

As the primary technical and strategic resource, you’ll conduct product demos, support post-go-live adoption, and collaborate with sales, product, and support teams to