Remote Client Services & Events Coordinator

Zenith American Solutions, Inc.; Las Vegas (NV); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, vision, dental coverage

401(k) with company match

Paid time off

Job summary

Zenith American Solutions, Inc. is seeking a Client Services Coordinator to provide administrative and account management support to the Client Services team, focusing on retention initiatives and regulatory compliance.

The role involves handling PHI/PII per job description and collaborating across departments to meet client needs. You will assist with event planning, prepare reports and presentations, and respond to client requests while maintaining strong relationships with employers, members,

Qualifications

• Associates degree in communications, marketing, or business-related field.
• Two years of experience in an administrative role in communications, marketing, or client management.
• Professional maturity and commitment to customer service.
• Experience in a client facing role.
• Ability to communicate and execute with all levels of the organization in a heavily matrixed environment.
• Experience working in a collaborative team environment.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and requests in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Proficiency in MS Office tools and applications.

Responsibilities

• Supports Client Services team with administrative tasks and account management to aid retention initiatives.
• Plans, organizes, and attends events to strengthen client relationships and increase member engagement with benefits.
• Creates marketing and informational materials for distribution to members, clients, and employers.
• Conducts research for issue resolution to provide account management support.
• Creates documents, reports, and presentations and handles routine filing and editing tasks.
• Provides administrative support to clients and internal teams as needed; may schedule meetings and review reports.
• Coordinates projects related to operational improvements and efficiency; communicates timelines and resources.
• Maintains communications and effective working relationships with clients and stakeholders; responds to requests from government agencies, unions, participants, attorneys, and auditors.
• Acts as liaison between internal departments and clients.

Skills

Customer service

Communication

Project coordination

Team collaboration

Administrative support

Education

Associates degree in communications, marketing, or business-related field

Two years of experience in an administrative role in communications, marketing, or client management

Tools

MS Office

Job description

Zenith American Solutions, Inc. is seeking a Client Services Coordinator to provide administrative and account management support to the Client Services team, focusing on retention initiatives and regulatory compliance.

The role involves handling PHI/PII per job description and collaborating across departments to meet client needs. You will assist with event planning, prepare reports and presentations, and respond to client requests while maintaining strong relationships with employers, members,