Client Services Coordinator

Zenith American Solutions, Inc.; Las Vegas (NV); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health, vision, dental coverage

401(k) with company match

Paid time off

Job summary

Zenith American Solutions, Inc. is seeking a Client Services Coordinator to provide administrative and account management support to the Client Services team, focusing on retention initiatives and regulatory compliance.

The role involves handling PHI/PII per job description and collaborating across departments to meet client needs. You will assist with event planning, prepare reports and presentations, and respond to client requests while maintaining strong relationships with employers, members,

Qualifications

• Associates degree in communications, marketing, or business-related field.
• Two years of experience in an administrative role in communications, marketing, or client management.
• Professional maturity and commitment to customer service.
• Experience in a client facing role.
• Ability to communicate and execute with all levels of the organization in a heavily matrixed environment.
• Experience working in a collaborative team environment.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and requests in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Proficiency in MS Office tools and applications.

Responsibilities

• Supports Client Services team with administrative tasks and account management to aid retention initiatives.
• Plans, organizes, and attends events to strengthen client relationships and increase member engagement with benefits.
• Creates marketing and informational materials for distribution to members, clients, and employers.
• Conducts research for issue resolution to provide account management support.
• Creates documents, reports, and presentations and handles routine filing and editing tasks.
• Provides administrative support to clients and internal teams as needed; may schedule meetings and review reports.
• Coordinates projects related to operational improvements and efficiency; communicates timelines and resources.
• Maintains communications and effective working relationships with clients and stakeholders; responds to requests from government agencies, unions, participants, attorneys, and auditors.
• Acts as liaison between internal departments and clients.

Skills

Customer service

Communication

Project coordination

Team collaboration

Administrative support

Education

Associates degree in communications, marketing, or business-related field

Two years of experience in an administrative role in communications, marketing, or client management

Tools

MS Office

Job description

Position Summary

The Client Services Coordinator provides administrative and account management support to the Client Services team for retention initiatives in accordance with company guidelines, client needs, and regulatory requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Participates in client events, member outreach, and educational efforts;
• Plans, organizes, and attends events in support of strengthening client relationships and driving member engagement and usage of benefits.
• Creates marketing and informational materials for distribution to members, clients, and employers.
• Provides account management support by conducting research needed for issue resolution.
• Provides administrative support to the Client Services team;
• Creates documents, reports, and presentations;
• Performs filing, editing, copying, or collating as needed.
• Provides administrative support to clients as needed;
• May schedule, organize, or attend meetings, review reports, or complete documents required for continuity.
• Coordinates projects related to operational improvements and efficiencies;
• Communicates parameters, objectives, and timeline to all parties,
• Ensures appropriate resources are created or acquired,
• Reports on status to stakeholders.
• Maintains communications and effective working relationships;
• Responds to requests from clients, government agencies, unions, participants, attorneys, consultants, and auditors;
• Acts as liaison between internal departments and clients.
• Performs other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

• Associates degree in communications, marketing, or business-related field.
• Two years of experience in an administrative role in communications, marketing, or client management.
• Professional maturity and a commitment to customer service.
• Experience working in a client facing role.
• Ability to successfully communicate and execute with all levels of the organization in a heavily matrixed environment.
• Experience working in a collaborative team environment.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment managing multiple projects and incoming requests.
• Strong organizational skills with an attention to detail.
• Proficiency in MS Office tools and applications.

Preferred Qualifications

• Experience working in a healthcare environment or third-party administrator.
• Knowledge of Taft Hartley organizations.

Working Conditions/Physical Effort

Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements. May be required to work remotely.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

• We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise.

We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.

Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide.

The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect.