Remote Client Services & Engagement Coordinator

Zenith-American; Las Vegas (NV); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Dental coverage

401(k) with company match

Paid time off

Job summary

Zenith American Solutions is seeking a Client Services Coordinator to support the Client Services team with retention initiatives, events, and communications. The role requires handling administrative tasks, preparing documents, and coordinating client communications to strengthen relationships and improve member engagement.

The ideal candidate has an associates degree in a related field and at least two years of administrative experience in communications or client management, with strong

Qualifications

• Associates degree in communications, marketing, or business-related field.
• Two years of administrative experience in communications, marketing, or client management.
• Professional maturity and a commitment to customer service.
• Experience working in a client facing role.
• Ability to successfully communicate and execute with all levels of the organization in a heavily matrixed environment.
• Experience working in a collaborative team environment.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment managing multiple projects and incoming requests.
• Strong organizational skills with an attention to detail.
• Proficiency in MS Office tools and applications.

Responsibilities

• Participates in client events, member outreach, and educational efforts; plans, organizes, and attends events in support of strengthening client relationships and driving member engagement and usage of benefits.
• Creates marketing and informational materials for distribution to members, clients, and employers.
• Provides account management support by conducting research needed for issue resolution.
• Provides administrative support to the Client Services team; creates documents, reports, and presentations; performs filing, editing, copying, or collating as needed.
• Provides administrative support to clients as needed; may schedule, organize, or attend meetings, review reports, or complete documents required for continuity.
• Coordinates projects related to operational improvements and efficiencies; communicates parameters, objectives, and timeline to all parties, ensures appropriate resources are created or acquired, reports on status to stakeholders.
• Maintains communications and effective working relationships; responds to requests from clients, government agencies, unions, participants, attorneys, consultants, and auditors; acts as liaison between internal departments and clients.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

MS Office

Customer service

Team collaboration

Administrative support

Education

Associates degree in communications/marketing/business-related field

Tools

MS Office

Job description

Zenith American Solutions is seeking a Client Services Coordinator to support the Client Services team with retention initiatives, events, and communications. The role requires handling administrative tasks, preparing documents, and coordinating client communications to strengthen relationships and improve member engagement.

The ideal candidate has an associates degree in a related field and at least two years of administrative experience in communications or client management, with strong