Remote Client Relations & Retention Specialist

Paycom - ATS; Atlanta, Northern (GA, KY); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Choice Legal is seeking a detail oriented Client Relations Retention Specialist to join our team. The role focuses on retaining clients by partnering with sales to onboard and standardize processes for new and existing clients, while communicating escalations and feedback to leadership.

The candidate will manage client accounts, monitor orders, and coordinate with internal teams to meet service levels. A strong emphasis on accuracy, HIPAA compliance, and professional written communication is

Qualifications

• High School Diploma or equivalent required.
• Prior work experience in a legal services environment, insurance claims office, or Customer Service/Sales.
• Familiarity with med-legal terminology and HIPAA requirements.

Responsibilities

• Manage and develop client accounts to initiate and maintain favorable relationships.
• Ideally become a strategic partner to discover opportunities and resolve issues.
• Build and maintain strong, long-lasting client relationships with paralegals, attorneys and adjusters.
• Provide a dedicated resource to the client and management for escalations, research and feedback.
• Conduct audits and review data to proactively handle client expectations and alert operations to gaps.
• Proactively monitor assigned client base to identify potential satisfaction concerns or delays.

Skills

Attention to detail

Analytical thinking

Problem solving

Multi-tasking

Typing 45 WPM

Self-motivated

Education

High School Diploma

Job description

Choice Legal is seeking a detail oriented Client Relations Retention Specialist to join our team. The role focuses on retaining clients by partnering with sales to onboard and standardize processes for new and existing clients, while communicating escalations and feedback to leadership.

The candidate will manage client accounts, monitor orders, and coordinate with internal teams to meet service levels. A strong emphasis on accuracy, HIPAA compliance, and professional written communication is