Remote Client Relations Manager — Revenue Cycle

Zotec Partners; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Zotec Partners is seeking a Client Relationship Manager to serve as the primary liaison with assigned clients. This remote role focuses on optimizing Revenue Cycle Management results and guiding clients through MACRA, MIPS, and industry trends.

You’ll analyze RCM metrics, conduct client meetings, educate groups on Zotec’s capabilities, and coordinate with internal teams to address client needs and growth opportunities.

Qualifications

• Bachelor’s degree with a concentration in Business Management or Accounting; graduate level degree preferred
• Minimum 3 years’ experience in a medical billing client service role, Emergency Department preferred
• Basic knowledge of CPT and ICD coding, MIPS, industry trends
• Ability to confidently interpret RCM data and communicate results, trends and opportunities to clients
• Expertise in Microsoft Office suite of products
• Excellent analytical, communication and organizational skills
• Ability to facilitate meetings with groups of physicians and practice stakeholders
• Ability to work in a team environment

Responsibilities

• Maintain an in-depth understanding of assigned clients’ overall business needs and RCM goals
• Review and analyze RCM metrics to assess and optimize performance
• Conduct client meetings to review RCM performance, practice trends, and advise clients on business / industry issues impacting the practice
• Appropriately educate client groups on the benefits, capabilities, and value proposition of Zotec
• Proactively communicate with client groups and appropriate organizational departments regarding open items, and opportunities, as well as the status of special projects
• Keep the organization informed regarding ongoing client satisfaction and feedback, leveraging support of and bringing to bear the appropriate resources within Zotec to address any issues
• Provide client feedback to organization leveraging support of and bringing to bear the appropriate resources within Zotec
• Alert the sales team to opportunities for growth with referrals from existing clients
• Maintain a clear understanding of MACRA, MIPS, and relevant specialty issues to assist clients through our rapidly changing healthcare environment
• Maintain industry knowledge by taking advantage of internal and external education; regularly communicating the effect of industry developments and trends to client groups

Skills

Analytical skills

Communication

Organizational skills

Teamwork

Meeting facilitation

Education

Bachelor's degree in Business Management or Accounting

Graduate degree preferred

Tools

Microsoft Office

Job description

Zotec Partners is seeking a Client Relationship Manager to serve as the primary liaison with assigned clients. This remote role focuses on optimizing Revenue Cycle Management results and guiding clients through MACRA, MIPS, and industry trends.

You’ll analyze RCM metrics, conduct client meetings, educate groups on Zotec’s capabilities, and coordinate with internal teams to address client needs and growth opportunities.