Remote - Client Operations Associate – Training Provided

Socket.dev; Town of Florida (NY); Hybrid; USD 40,000 - 62,000; Full time

Job summary

Socket.dev is seeking a Reservations Support Specialist to assist with reservation coordination and client communication in a fully remote capacity. This role emphasizes accuracy, timely updates, and delivering a positive client experience across all interactions with our service teams.

You will maintain precise records, respond to client inquiries, confirm details, and follow established workflows while collaborating with internal teams to support daily operations and scalable scheduling.

Qualifications

• Strong customer service and communication skills.
• High level of organization and attention to detail.
• Ability to manage multiple tasks in a structured, remote environment.
• Basic computer skills and comfort learning new systems.
• Reliable, professional, and self-motivated.
• Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.

Responsibilities

• Assist with reservation and scheduling requests in accordance with established procedures
• Communicate with clients to confirm details, provide updates, and answer general inquiries
• Maintain accurate client records, booking information, and documentation
• Monitor timelines and ensure confirmations and changes are processed correctly
• Provide general support to ensure a smooth and positive client experience
• Follow internal workflows and quality standards to ensure consistency and accuracy
• Collaborate with internal team members as needed to support daily operations

Skills

Strong customer service

Communication skills

Organizational skills

Remote work capability

Multitasking

Basic computer skills

Job description

Reservations Support Specialist – Remote

Location: Remote (United States)

About Us:

As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions.

Position Overview:

The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process.

This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment.

Key Responsibilities:

• Assist with reservation and scheduling requests in accordance with established procedures
• Communicate with clients to confirm details, provide updates, and answer general inquiries
• Maintain accurate client records, booking information, and documentation
• Monitor timelines and ensure confirmations and changes are processed correctly
• Provide general support to ensure a smooth and positive client experience
• Follow internal workflows and quality standards to ensure consistency and accuracy
• Collaborate with internal team members as needed to support daily operations

Qualifications & Skills:

• Strong customer service and communication skills
• High level of organization and attention to detail
• Ability to manage multiple tasks in a structured, remote environment
• Basic computer skills and comfort learning new systems
• Reliable, professional, and self-motivated
• Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.

Work Environment & Schedule:

• Fully remote position
• Flexible scheduling may be available
• Training and ongoing guidance provided

Why Work With Us:

• Remote work flexibility
• Supportive and process-driven environment
• Clear expectations and structured workflows
• Opportunity to develop coordination and client support skills