Remote - Client Operations Associate

Socket.dev; Town of Florida (NY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote work flexibility

Structured workflows

Training provided

Job summary

Socket.dev is seeking a Reservations Support Specialist to coordinate scheduling and support clients remotely across the United States. You will manage reservations, update records, and communicate clearly with clients to ensure smooth coordination and a positive experience throughout the process.

The ideal candidate is organized, detail-oriented, and comfortable working in a fully remote environment. You will follow internal workflows, maintain accurate documentation, and collaborate with the

Qualifications

• Strong customer service and communication skills.
• High level of organization and attention to detail.
• Ability to manage multiple tasks in a structured, remote environment.
• Basic computer skills and comfort learning new systems.
• Reliable, professional, and self-motivated.
• Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.

Responsibilities

• Assist with reservation and scheduling requests in accordance with established procedures
• Communicate with clients to confirm details, provide updates, and answer general inquiries
• Maintain accurate client records, booking information, and documentation
• Monitor timelines and ensure confirmations and changes are processed correctly
• Provide general support to ensure a smooth and positive client experience
• Follow internal workflows and quality standards to ensure consistency and accuracy
• Collaborate with internal team members as needed to support daily operations

Skills

Customer service

Communication

Organization

Remote work

Multitasking

Job description

Reservations Support Specialist – Remote

Location: Remote (United States)

About Us:

As a coordination-focused services company dedicated to supporting clients with scheduling, reservations, and service-related needs. We emphasize organization, clear communication, and a positive client experience across all interactions.

Position Overview:

The Reservations Support Specialist provides administrative and client-facing support related to scheduling and reservation coordination. This role is responsible for assisting with booking requests, maintaining accurate records, and ensuring timely communication with clients throughout the coordination process.

This position is well-suited for individuals who are organized, detail-oriented, and comfortable supporting clients in a remote work environment.

Key Responsibilities:

• Assist with reservation and scheduling requests in accordance with established procedures
• Communicate with clients to confirm details, provide updates, and answer general inquiries
• Maintain accurate client records, booking information, and documentation
• Monitor timelines and ensure confirmations and changes are processed correctly
• Provide general support to ensure a smooth and positive client experience
• Follow internal workflows and quality standards to ensure consistency and accuracy
• Collaborate with internal team members as needed to support daily operations

Qualifications & Skills:

• Strong customer service and communication skills
• High level of organization and attention to detail
• Ability to manage multiple tasks in a structured, remote environment
• Basic computer skills and comfort learning new systems
• Reliable, professional, and self-motivated
• Prior experience in reservations, scheduling, customer support, hospitality, or administrative roles is beneficial but not required.

Work Environment & Schedule:

• Fully remote position
• Flexible scheduling may be available
• Training and ongoing guidance provided

Why Work With Us:

• Remote work flexibility
• Supportive and process-driven environment
• Clear expectations and structured workflows
• Opportunity to develop coordination and client support skills