Remote Client Journey & Planning Coordinator

Traveling with Mchaila; Roswell (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible scheduling

Training and step-by-step guidance

Ongoing support and resources

Digital tools and established systems

Skill-building in client service and规划

Job summary

Traveling with Mchaila is seeking a personable Client Journey Coordinator to guide clients through the planning process from initial conversation to final trip preparations. This fully remote role emphasizes organization, proactive communication, and attention to detail as you gather preferences, research options, organize reservations, and update trip information.

You will build clear itineraries, coordinate with suppliers, and follow up on changes while keeping clients informed.

Qualifications

• Experience in customer service or administrative roles preferred.
• Ability to learn new software and online systems.
• Strong attention to detail and follow-through.

Responsibilities

• Connect with clients to understand plans, preferences, and needs.
• Organize client information and keep records up to date.
• Research destinations, accommodations, activities, and transportation options.
• Assist with coordinating reservations and itinerary details.
• Follow up with clients regarding changes, confirmations, or missing information.
• Keep track of deadlines and important planning details.
• Use online platforms and digital tools to manage client requests.
• Provide friendly, timely support throughout the planning process.
• Help ensure clients have clear and organized information before their trip.

Skills

Communication skills

Organizational skills

Attention to detail

Multitasking

Tech-savvy

Independent worker

Positive attitude

Job description

Traveling with Mchaila is seeking a personable Client Journey Coordinator to guide clients through the planning process from initial conversation to final trip preparations. This fully remote role emphasizes organization, proactive communication, and attention to detail as you gather preferences, research options, organize reservations, and update trip information.

You will build clear itineraries, coordinate with suppliers, and follow up on changes while keeping clients informed.