Remote Client Experience & Support Specialist

simera-talent; San Francisco (CA); Remote; USD 60,000 - 85,000; Full time

Job summary

Simera is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate communicates clearly, understands client needs, and builds strong professional relationships.

Responsibilities include responding to inquiries via email, phone, chat; providing accurate information; troubleshooting issues; following up on requests; and collaborating with internal teams to

Qualifications

• Experience in client support, customer service, or similar role.
• Proficient with CRM and support tools.
• Excellent written and verbal communication.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, requests, and service concerns.
• Troubleshoot problems and offer effective solutions professionally.
• Follow up to ensure requests are resolved and documented.
• Escalate complex issues to the appropriate internal team.
• Maintain records of interactions, requests, and resolutions.
• Collaborate with departments to resolve client issues efficiently.
• Maintain a professional, client-focused approach at all times.

Skills

Communication

Client service

Problem solving

Active listening

Time management

CRM systems

Remote collaboration

Job description

Simera is seeking a proactive Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate communicates clearly, understands client needs, and builds strong professional relationships.

Responsibilities include responding to inquiries via email, phone, chat; providing accurate information; troubleshooting issues; following up on requests; and collaborating with internal teams to