Remote Client Experience Specialist — IT Solutions & Orders

Connection; Town of Florida (NY); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401(k) plan

Mental health resources

Job summary

A leading IT solutions provider is seeking a Client Experience Specialist to enhance customer interaction and manage client orders effectively. This role involves significant data entry tasks, handling inquiries, and ensuring compliance with departmental standards. The ideal candidate requires a high school diploma, four years of relevant experience, and strong skills in Microsoft tools. The company offers comprehensive benefits, including medical insurance and generous paid time off. Join this innovative team to positively impact technology solutions.

Qualifications

• Detail-oriented with a positive attitude to support project completion.
• 4+ years of relevant experience in client support or sales.
• Intermediate to advanced skills in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Respond to client requests and ensure timely order processing.
• Provide quotes for run rate velocity products within 4 hours.
• Monitor daily open orders and report information to clients.

Skills

Detail-oriented

Strong communication skills

Organizational skills

Data entry skills

Customer service focus

Education

High School or equivalent

Tools

Microsoft Excel

Microsoft Outlook

CRM or ERP system experience

Job description

A leading IT solutions provider is seeking a Client Experience Specialist to enhance customer interaction and manage client orders effectively. This role involves significant data entry tasks, handling inquiries, and ensuring compliance with departmental standards. The ideal candidate requires a high school diploma, four years of relevant experience, and strong skills in Microsoft tools. The company offers comprehensive benefits, including medical insurance and generous paid time off. Join this innovative team to positively impact technology solutions.