Remote Client Experience Specialist — Flexible Scheduling

Nexora Talent; Detroit (MI); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote position with flexible schedule

Structured onboarding and training

Supportive team environment

Opportunities for growth

Job summary

Nexora Talent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey in a fully remote role. You will coordinate client requests, manage service details, and help keep inquiries informed from initial contact through completion.

Ideal candidates bring strong communication, excellent organization, and a desire to deliver high-quality service. You will respond across email, phone, and messaging platforms, maintain records, and ensure a

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Skills

Communication skills

Customer service experience

Organization and attention to detail

Time management

Proficiency with online tools

Coordination/planning mindset

Job description

Nexora Talent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey in a fully remote role. You will coordinate client requests, manage service details, and help keep inquiries informed from initial contact through completion.

Ideal candidates bring strong communication, excellent organization, and a desire to deliver high-quality service. You will respond across email, phone, and messaging platforms, maintain records, and ensure a