Remote Client Experience & Scheduling Specialist

Nexora Talent; Charlotte (NC); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Remote position

Structured onboarding and training

Supportive team environment

Growth opportunities

Job summary

Nexora Talent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. This remote role focuses on coordinating client requests, managing service details, and ensuring a smooth experience from initial inquiry through completion.

You will work with clients planning personal plans and scheduled experiences, helping them stay informed, prepared, and confident at every step.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Skills

Strong communication

Customer service experience

Organization/detail orientation

Multitasking/time management

Tech/tools proficiency

Coordination/planning interest

Job description

Nexora Talent is seeking a detail-oriented Client Experience Specialist to support customers throughout their service journey. This remote role focuses on coordinating client requests, managing service details, and ensuring a smooth experience from initial inquiry through completion.

You will work with clients planning personal plans and scheduled experiences, helping them stay informed, prepared, and confident at every step.