Remote Client Experience Specialist — Drive Impact

Atticus; Los Angeles (CA); Remote; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical and dental insurance

15 vacation days

Free membership to OneMedical

$1,000 stipend for education

Job summary

Atticus is seeking a Client Experience team member to assist clients in navigating disability benefits and insurance compensation. You will engage with clients, understand their situations, and provide helpful advice, all while working in a supportive remote environment.

The position emphasizes customer service and requires at least three years of experience in a customer-facing role. The expected salary is between $60,000 and $75,000, along with bonuses and extensive benefits.

Qualifications

• At least three years of professional work experience in customer-facing roles.
• Ability to provide support to people in crisis while driving conversations.
• Competent writing skills and quick learning of complex topics.

Responsibilities

• Communicate on the phone with clients to understand their situations.
• Advise clients on the next steps in the benefits application process.
• Navigate internal tech platforms to assist clients effectively.

Skills

Customer experience

Communication skills

Empathy

Quick learner

Tools

Salesforce

Job description

Atticus is seeking a Client Experience team member to assist clients in navigating disability benefits and insurance compensation. You will engage with clients, understand their situations, and provide helpful advice, all while working in a supportive remote environment.

The position emphasizes customer service and requires at least three years of experience in a customer-facing role. The expected salary is between $60,000 and $75,000, along with bonuses and extensive benefits.