Remote Client Experience Specialist

Simera; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Simera is seeking a proactive Client Support Specialist in San Francisco, CA. You will respond to inquiries via email, phone, chat, and other channels, providing accurate information and resolving issues with a client-focused approach.

Ideal candidates are strong communicators with excellent listening skills, capable of handling multiple requests and collaborating with internal teams to ensure a positive client experience. Remote-friendly setup preferred.

Qualifications

• Experience in client support or similar role.
• Strong communication and interpersonal abilities.
• Ability to work independently and with internal teams.
• Efficient handling of multiple requests with high service quality.
• Strong organizational and time-management skills.

Responsibilities

• Respond to client inquiries via email, phone, chat and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, account issues and service concerns.
• Troubleshoot problems and offer professional solutions.
• Follow up to ensure requests are resolved.
• Escalate complex issues to internal teams.
• Maintain records of interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up.
• Identify recurring concerns and relay feedback to teams.
• Collaborate with departments to resolve issues efficiently.
• Maintain professional, client-focused interactions and adhere to standards.

Skills

Verbal communication

Written communication

Relationship-building

Problem-solving

Active listening

Attention to detail

Time management

Calm under pressure

Multitasking

Learning new systems

Tools

CRM systems

Ticketing platforms

Email

Chat

Job description

Simera is seeking a proactive Client Support Specialist in San Francisco, CA. You will respond to inquiries via email, phone, chat, and other channels, providing accurate information and resolving issues with a client-focused approach.

Ideal candidates are strong communicators with excellent listening skills, capable of handling multiple requests and collaborating with internal teams to ensure a positive client experience. Remote-friendly setup preferred.