Remote Client Support Specialist — Solutions & Service

Simera; San Francisco (CA); Remote; USD 52,000 - 76,000; Full time

Job summary

Simera is seeking a proactive Client Support Specialist in the San Francisco area to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship.

Responsibilities include responding to inquiries across channels, maintaining accurate records, and collaborating with internal teams to resolve issues while upholding high service standards. Remote-friendly setup preferred; strong English communication required.

Qualifications

• Experience in client support or a similar role.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate with internal teams.

Responsibilities

• Respond to client inquiries via email, phone, chat and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, account issues and service concerns.
• Troubleshoot problems and propose solutions professionally.
• Follow up to ensure requests are resolved and satisfactory.
• Escalate complex issues to the appropriate internal teams.
• Maintain records of interactions, requests, and resolutions.
• Monitor open requests and ensure timely follow-up and closure.
• Identify recurring concerns and relay feedback to internal teams.
• Collaborate with departments to resolve client issues efficiently.
• Maintain a professional, client-focused approach in all interactions.
• Follow company policies, procedures and service standards.

Skills

Excellent communication

Client service

Problem solving

Active listening

Attention to detail

Time management

Multi-tasking

Professional demeanor

Interpersonal skills

English proficiency

Tools

CRM systems

Ticketing platforms

Job description

Simera is seeking a proactive Client Support Specialist in the San Francisco area to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship.

Responsibilities include responding to inquiries across channels, maintaining accurate records, and collaborating with internal teams to resolve issues while upholding high service standards. Remote-friendly setup preferred; strong English communication required.