Remote Client Experience Specialist

InfoTrack US, Inc.; Northern (KY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

401(k) Match

Medical, Dental, & Vision Insurance

Short/Long-Term Disability, Life, and 

PTO and Holidays

Be Me Time off for mental health

Matching Gift Program

Job summary

One Legal, an InfoTrack Company, is hiring a Client Experience Specialist to educate, empower, and advocate for clients. You will resolve inquiries with clear communication, maintain client records in Salesforce, and collaborate with teams to improve the client experience.

This fully remote role, based on Pacific Time, requires 2+ years in customer support and CRM experience, with a focus on delivering high-quality, empathetic service.

Qualifications

• 2+ years in Customer Support, with a preference for Call Center experience.
• 2+ years working with CRM systems; Salesforce experience preferred.
• Experience in SaaS, especially in legal services, is a plus.
• Skilled in optimizing telephonic support systems; DialPad experience preferred.
• 1+ years in legal/litigation support preferred.
• High school diploma required; advanced studies or equivalent work experience valued.

Responsibilities

• Lead clients through the One Legal platform to complete tasks.
• Maintain accurate client records in Salesforce.
• Own learning and communicate effectively with your manager.
• Advocate for clients by reviewing materials and providing feedback to internal teams.
• Solve problems efficiently, ensuring a high-quality client experience.
• Represent the client's voice to influence product improvements.

Skills

Customer support

Call center

Active listening

Communication

Education

High school diploma

Tools

Salesforce

DialPad

Job description

One Legal, an InfoTrack Company, is hiring a Client Experience Specialist to educate, empower, and advocate for clients. You will resolve inquiries with clear communication, maintain client records in Salesforce, and collaborate with teams to improve the client experience.

This fully remote role, based on Pacific Time, requires 2+ years in customer support and CRM experience, with a focus on delivering high-quality, empathetic service.