Remote Client Experience Manager – Immigration Support

envoyglobalinc; United States; On-site; USD 45,000 - 55,000; Full time

Job summary

Envoy Global is seeking a Client Experience Manager to join the Account Management & Customer Experience team. This role supports clients and foreign nationals by answering questions, sharing information, and handling account-related tasks. It is a 100% remote position within the United States.

The role requires 1–2 years of customer service experience, a Bachelor’s degree or equivalent, and proficiency with Zendesk and MS Excel. The salary range is $45,000 to $55,000 annually.

Qualifications

• 1-2 years of customer service experience.
• Bachelor's degree or equivalent work experience preferred.
• Passion and interest in immigration preferred.
• Experience or knowledge of ticketing systems (Zendesk) preferred.
• Excellent customer service skills and empathy to address client needs properly.
• A client first mindset to find resolution and next issue avoidance.
• Attention to detail and accuracy in responses to clients.
• Excellent organizational and time-management skills.
• Strong communication skills that are clear, concise, and empathetic.

Responsibilities

• Respond to client (HR contacts) questions and follow up with resolutions.
• Troubleshoot tier-2 level requests with foreign nationals on non-legal questions.
• Handle escalations as needed and work with management or other teams to resolve.
• Lead Client and Foreign National training on the Envoy app.
• Pull and distribute reports and information for clients and legal team.
• Maintain team materials (macros, trainings, SOPs).
• Ensure customer expectations are set and deadlines are met.
• Develop, track, and maintain project plans and project deliverables.
• Communicate with the client and internal teams on project milestones and progress.
• Take on assigned projects.

Skills

Customer service

Communication

Empathy

Attention to detail

Time management

Multi-tasking

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Zendesk

MS Excel

Job description

Envoy Global is seeking a Client Experience Manager to join the Account Management & Customer Experience team. This role supports clients and foreign nationals by answering questions, sharing information, and handling account-related tasks. It is a 100% remote position within the United States.

The role requires 1–2 years of customer service experience, a Bachelor’s degree or equivalent, and proficiency with Zendesk and MS Excel. The salary range is $45,000 to $55,000 annually.