Remote Client Experience Lead (Freelance)

Ocean Park Asset; Santa Monica, Northern (CA, KY); Hybrid; USD 124,000 - 220,000; Part time

Benefits offered by this job

Fully remote

Flexible hours

Immediate start

Job summary

Ocean Park Asset seeks a Client Relations Manager to own the client experience after signing. You will nurture relationships, maintain calm written communication, and be trusted with conversations during challenging market conditions.

This freelance/contract role is fully remote and involves onboarding, ongoing client inquiries, and proactive reporting. You will help shape product and operations discussions, with a strong emphasis on client retention and trust.

Qualifications

• Experience in account management, client relations, or customer success.
• Outstanding written communication — most of this job happens in writing.
• Composure and empathy in high-stakes conversations.
• Organized enough that no client question ever goes unanswered.
• Comfortable working remotely across time zones.

Responsibilities

• Own onboarding for new clients and make the first thirty days effortless
• Serve as the primary point of contact for ongoing client questions
• Prepare and deliver clear, timely client reporting
• Anticipate concerns and communicate proactively, especially in volatile periods
• Track retention, satisfaction, and account health; flag risk early
• Bring the client's perspective back into product and operations decisions

Skills

Account management

Client relations

Customer success

Written communication

Remote work across time zones

Tools

CRM systems

Job description

Ocean Park Asset seeks a Client Relations Manager to own the client experience after signing. You will nurture relationships, maintain calm written communication, and be trusted with conversations during challenging market conditions.

This freelance/contract role is fully remote and involves onboarding, ongoing client inquiries, and proactive reporting. You will help shape product and operations discussions, with a strong emphasis on client retention and trust.