Client Relations Manager

Ocean Park Asset; Santa Monica, Northern (CA, KY); Hybrid; USD 124,000 - 220,000; Part time

Benefits offered by this job

Fully remote

Flexible hours

Immediate start

Job summary

Ocean Park Asset seeks a Client Relations Manager to own the client experience after signing. You will nurture relationships, maintain calm written communication, and be trusted with conversations during challenging market conditions.

This freelance/contract role is fully remote and involves onboarding, ongoing client inquiries, and proactive reporting. You will help shape product and operations discussions, with a strong emphasis on client retention and trust.

Qualifications

• Experience in account management, client relations, or customer success.
• Outstanding written communication — most of this job happens in writing.
• Composure and empathy in high-stakes conversations.
• Organized enough that no client question ever goes unanswered.
• Comfortable working remotely across time zones.

Responsibilities

• Own onboarding for new clients and make the first thirty days effortless
• Serve as the primary point of contact for ongoing client questions
• Prepare and deliver clear, timely client reporting
• Anticipate concerns and communicate proactively, especially in volatile periods
• Track retention, satisfaction, and account health; flag risk early
• Bring the client's perspective back into product and operations decisions

Skills

Account management

Client relations

Customer success

Written communication

Remote work across time zones

Tools

CRM systems

Job description

Client Relations Manager

$90 – $160 USD / hour

Open to fixed-price milestones for clearly defined scopes

Own the client experience after signing — the reason they stay.

We are looking for a Client Relations Manager to own the client experience after signing. Business development gets someone in the door — you are the reason they stay. This is a role for someone genuinely good with people: calm under pressure, warm in writing, and trusted with the conversation nobody else wants to have on a difficult market day.

Finance background welcome, but not required. If you have looked after demanding clients well somewhere else, we will teach you the domain.

What you'll do

• Own onboarding for new clients and make the first thirty days effortless
• Serve as the primary point of contact for ongoing client questions
• Prepare and deliver clear, timely client reporting
• Anticipate concerns and communicate proactively, especially in volatile periods
• Track retention, satisfaction, and account health; flag risk early
• Bring the client's perspective back into product and operations decisions

What we're looking for

• Experience in account management, client relations, or customer success
• Outstanding written communication — most of this job happens in writing
• Composure and empathy in high-stakes conversations
• Organized enough that no client question ever goes unanswered
• Comfortable working remotely across time zones

Nice to have

• Experience with financial, investment, or high-net-worth clients
• Familiarity with reporting tools, CRM systems, or client portals
• A second language
• Background in a regulated industry

Engagement

• Freelance / contract, with potential for long-term collaboration
• Flexible hours
• Fully remote
• Immediate start

Rate range

$90 – $160 USD / hour

Open to fixed-price milestones for clearly defined scopes

• Real ownership. You run your function. No committee between you and the work.
• Work at the frontier. AI, quantitative systems, and blockchain infrastructure applied to real capital — not a pitch deck.
• Fully remote, from day one. There is no head office you are missing out on.
• Compensation at the top of market. We would rather hire one excellent person than three average ones, and we pay accordingly.

Hiring process

Our hiring process involves:

• Submitting a short application on this page, with a short note about relevant work
• Participating in a client experience interview with our leadership team
• Final interview and contract for selected candidates