Remote Client Experience Lead

Sight Sea Travel Company; Washington; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

100% remote

Onboarding & training

Clear systems & mentorship

Long-term growth opportunities

Job summary

Sight Sea Travel Company is seeking a Client Experience Manager to oversee client communications, manage service workflows, and ensure a seamless experience from onboarding through project completion. This fully remote role blends client service, operations coordination, and process management.

The ideal candidate will be highly organized, excel at written and verbal communication, and thrive in a self-motivated, distributed team environment.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and problem-solving ability.
• Experience in customer service, client success, account coordination, or operations (preferred but not required).
• Comfortable working independently in a remote environment.
• Tech-savvy and confident using digital platforms.
• Citizen eligibility to work in US, UK, Australia, Mexico, Spain or LATAM.

Responsibilities

• Oversee client communications across active accounts.
• Manage service workflows, timelines, and follow-ups.
• Coordinate scheduling, confirmations, and documentation.
• Resolve client concerns quickly and professionally.
• Maintain accurate records using internal systems and tools.
• Identify opportunities to improve efficiency and client satisfaction.

Skills

Communication

Organization

Problem solving

Customer service

Remote work

Tech savvy

Eligibility to work

Job description

Sight Sea Travel Company is seeking a Client Experience Manager to oversee client communications, manage service workflows, and ensure a seamless experience from onboarding through project completion. This fully remote role blends client service, operations coordination, and process management.

The ideal candidate will be highly organized, excel at written and verbal communication, and thrive in a self-motivated, distributed team environment.