Remote Client Experience Coordinator

Nexora Talent; Charlotte (NC); Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Remote position with flexible schedule

Structured onboarding and training

Supportive team environment

Opportunities for growth

Job summary

Nexora Talent is seeking a Customer Experience Specialist for a fully remote role. You will support clients across their service journey, coordinate requests, and ensure a smooth, positive experience from inquiry to completion.

The ideal candidate has strong communication, organization, and the ability to multitask using online tools. Prior customer service is a plus, but not required as training is provided.

Qualifications

• Strong written and verbal communication.
• Customer service experience preferred but not required.
• High level of organization and attention to detail.
• Ability to multitask and manage time effectively.
• Comfortable using online tools and communication platforms.
• Interest in coordination, planning, or client support services.

Responsibilities

• Respond to customer inquiries via email, phone, and messaging platforms.
• Assist clients with updates, scheduling adjustments, and general service questions.
• Provide accurate information regarding processes, timelines, and requirements.
• Coordinate and confirm service details and client arrangements.
• Maintain organized records and documentation of client interactions.
• Resolve concerns professionally, ensuring timely and effective solutions.

Skills

Communication

Customer service

Organization

Multitasking

Tools familiarity

Planning

Job description

Nexora Talent is seeking a Customer Experience Specialist for a fully remote role. You will support clients across their service journey, coordinate requests, and ensure a smooth, positive experience from inquiry to completion.

The ideal candidate has strong communication, organization, and the ability to multitask using online tools. Prior customer service is a plus, but not required as training is provided.