Remote Client Experience Specialist

Nexora Talent; Kansas City (MO); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Onboarding & training

Growth opportunities

Supportive team

Work-life balance

Job summary

Nexora Talent is seeking a Customer Experience Coordinator to join our fully remote team. You will support clients by coordinating services, answering questions, and ensuring every interaction is smooth, organized, and positive from start to finish.

You will communicate with clients, assist with scheduling and service coordination, provide accurate information, and help create outstanding customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Highly organized with great attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable using computers, online communication tools, and web-based platforms.
• Self-motivated with the ability to work independently.

Responsibilities

• Respond to client inquiries via phone, email, and online messaging platforms.
• Coordinate customer requests and assist with scheduling and service updates.
• Provide clear and accurate information regarding available services and processes.
• Maintain organized records of customer interactions and service details.
• Ensure timely follow-up and deliver professional customer support.
• Collaborate with team members to ensure a seamless client experience.
• Resolve customer concerns efficiently while maintaining a high level of professionalism.
• Deliver outstanding service that builds customer satisfaction and loyalty.

Skills

Customer service

Verbal communication

Written communication

Organization

Attention to detail

Multitasking

Independent work

Job description

Nexora Talent is seeking a Customer Experience Coordinator to join our fully remote team. You will support clients by coordinating services, answering questions, and ensuring every interaction is smooth, organized, and positive from start to finish.

You will communicate with clients, assist with scheduling and service coordination, provide accurate information, and help create outstanding customer experiences.