Remote Client Experience Coordinator

Nexora Talent

Philadelphia (Philadelphia County)

Remote

USD 52,000 - 70,000

Full time

3 days ago

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Benefits offered by this job

Remote work

Flexible schedule

Onboarding and training

Supportive team

Growth opportunities

Job summary

Nexora Talent is seeking a detail-oriented Customer Experience Specialist to support clients throughout their service journey in a remote role. You will assist with coordinating client requests, managing service details, and ensuring a smooth and positive experience from initial inquiry through completion.

Ideal candidates have strong communication, excellent organization, and a commitment to delivering high-quality service.

Qualifications

Strong written and verbal communication skills.
Customer service experience preferred but not required.
High level of organization and attention to detail.
Ability to multitask and manage time effectively.
Comfortable using online tools and communication platforms.
Interest in coordination, planning, or client support services.

Responsibilities

Respond to customer inquiries via email, phone, and messaging platforms.
Assist clients with updates, scheduling adjustments, and general service questions.
Provide accurate information regarding processes, timelines, and requirements.
Coordinate and confirm service details and client arrangements.
Maintain organized records and documentation of client interactions.
Resolve concerns professionally, ensuring timely and effective solutions.