Remote Client Care Team Lead — Scheduling & Coaching

AJF Inspections; Denver (CO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Full benefits package

401(k) with employer match

Opportunities for advancement

Job summary

AJF Inspections is hiring a remote Client Care Team Lead to oversee our Denver operations. In this role, you will lead client interactions, manage scheduling, and ensure high-quality communication with clients and inspectors.

The ideal candidate is skilled in client care, has experience leading remote teams, and possesses strong organizational abilities. We offer a comprehensive benefits package and a supportive work environment that encourages your growth.

Qualifications

• 2+ years in a client care or call center environment, with at least 1 year in a leadership role.
• Ability to lead a remote team effectively and maintain strong connections.
• Coaching mindset focused on team development and communication.

Responsibilities

• Serve as primary point of contact for client communications.
• Own the scheduling process for the Denver market.
• Train, coach, and support your Client Care Admin team.

Skills

Client care experience

Team leadership

Scheduling software

CRM proficiency

Google Suite

Strong communication

Detail-oriented

Tools

Scheduling software

CRM platforms

Job description

AJF Inspections is hiring a remote Client Care Team Lead to oversee our Denver operations. In this role, you will lead client interactions, manage scheduling, and ensure high-quality communication with clients and inspectors.

The ideal candidate is skilled in client care, has experience leading remote teams, and possesses strong organizational abilities. We offer a comprehensive benefits package and a supportive work environment that encourages your growth.