Remote Client Care & Enrollment Specialist

Medium; Kentucky; Remote; USD 40,000 - 60,000; Full time

Job summary

Medium is hiring for a fully remote, performance-driven customer engagement role. You’ll meet virtually with clients, assess their needs, and guide them through enrollment with professional, personalized support. A strong communicator, self-motivated and organized, you’ll thrive in a flexible schedule and a collaborative, mentorship-focused team.

Previous customer service or sales experience is a plus but not required; training is provided and rapid career growth is possible based on results.

Qualifications

• Excellent communication and interpersonal skills.
• Self-motivated, coachable, and goal-driven.
• Able to work independently in a remote setting.
• Customer service or sales experience is a plus but not required.

Responsibilities

• Meet virtually with clients who have expressed interest in learning about their benefit options.
• Understand each client's needs and provide personalized guidance.
• Assist clients through the enrollment process with professionalism and care.
• Build lasting relationships by delivering exceptional customer service.

Skills

Self-motivated

Strong communication

Independent worker

Goal oriented

Job description

Medium is hiring for a fully remote, performance-driven customer engagement role. You’ll meet virtually with clients, assess their needs, and guide them through enrollment with professional, personalized support. A strong communicator, self-motivated and organized, you’ll thrive in a flexible schedule and a collaborative, mentorship-focused team.

Previous customer service or sales experience is a plus but not required; training is provided and rapid career growth is possible based on results.